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ServiceTitan Terms of Use, 10(ii) License to Customer Data

5 records were read from this source, dated 1 Nov 2026.

Its permanent copy is being made in the Wayback Machine.

Last checked 1 Nov 2026

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What was read from it

Records read from this source
Record	Kind	As stated	Dated
Eight booking and field-service systems' terms leave the records with the business, but several take a perpetual licence, own the aggregate and train their own AI	Negotiation lever	Six of the eight terms read by script say in terms that the business keeps its data…	1 Nov 2026
ServiceTitan Terms of Use 8: the customer owns Customer Data, and ServiceTitan owns Aggregate Data, AI Tools, Proprietary Derivatives and Usage Data (ServiceTitan Terms of Use (last updated 16 September 2026), section 8(a) (Ownership))	Law or ruling	A trades business on ServiceTitan owns its Customer Data (jobs, dispatch, customer…	1 Nov 2026
ServiceTitan Terms of Use 10(ii): ServiceTitan may train AI models only to provide the Service to that customer, and will not use Customer Data to train models for any third party (ServiceTitan Terms of Use (last updated 16 September 2026), section 10(ii) (License to Customer Data))	Law or ruling	The booking-system terms read that go furthest toward the customer on AI: ServiceTitan…	1 Nov 2026
ServiceTitan Terms of Use 5(e): after termination, on request, ServiceTitan makes commercially reasonable efforts to export Customer Data, and need not keep it more than 60 days (ServiceTitan Terms of Use (last updated 16 September 2026), section 5(e) (Customer Data Export))	Law or ruling	The export right in the terms is a post-termination request, fee possible, no guarantee…	1 Nov 2026
ServiceTitan Terms of Use 10(iv): for a franchisee, the franchisor owns all Customer Data, and the franchisee agrees not to seek a mass export without the franchisor's consent (ServiceTitan Terms of Use (last updated 16 September 2026), section 10(iv) (Franchisee Data))	Law or ruling	The one clause in the booking systems read that bars an export outright: a franchisee on…	1 Nov 2026

Eight booking and field-service systems' terms leave the records with the business, but several take a perpetual licence, own the aggregate and train their own AI
Kind
Negotiation lever
As stated
Six of the eight terms read by script say in terms that the business keeps its data…
Dated
1 Nov 2026
ServiceTitan Terms of Use 8: the customer owns Customer Data, and ServiceTitan owns Aggregate Data, AI Tools, Proprietary Derivatives and Usage Data (ServiceTitan Terms of Use (last updated 16 September 2026), section 8(a) (Ownership))
Kind
Law or ruling
As stated
A trades business on ServiceTitan owns its Customer Data (jobs, dispatch, customer…
Dated
1 Nov 2026
ServiceTitan Terms of Use 10(ii): ServiceTitan may train AI models only to provide the Service to that customer, and will not use Customer Data to train models for any third party (ServiceTitan Terms of Use (last updated 16 September 2026), section 10(ii) (License to Customer Data))
Kind
Law or ruling
As stated
The booking-system terms read that go furthest toward the customer on AI: ServiceTitan…
Dated
1 Nov 2026
ServiceTitan Terms of Use 5(e): after termination, on request, ServiceTitan makes commercially reasonable efforts to export Customer Data, and need not keep it more than 60 days (ServiceTitan Terms of Use (last updated 16 September 2026), section 5(e) (Customer Data Export))
Kind
Law or ruling
As stated
The export right in the terms is a post-termination request, fee possible, no guarantee…
Dated
1 Nov 2026
ServiceTitan Terms of Use 10(iv): for a franchisee, the franchisor owns all Customer Data, and the franchisee agrees not to seek a mass export without the franchisor's consent (ServiceTitan Terms of Use (last updated 16 September 2026), section 10(iv) (Franchisee Data))
Kind
Law or ruling
As stated
The one clause in the booking systems read that bars an export outright: a franchisee on…
Dated
1 Nov 2026