ServiceTitan Terms of Use 8: the customer owns Customer Data, and ServiceTitan owns Aggregate Data, AI Tools, Proprietary Derivatives and Usage Data (ServiceTitan Terms of Use (last updated 16 September 2026), section 8(a) (Ownership))
A trades business on ServiceTitan owns its Customer Data (jobs, dispatch, customer records it entered). The de-identified, combined Aggregate Data is ServiceTitan's. A business sells its own records, never ServiceTitan's aggregate.
Dated 1 Nov 2026Source checked 1 Nov 2026Basis: primary text
Selling a company's data? This is one of the rules a sale has to meet, and the guide beside the button reads it in plain words.
- No data upload
- About two minutes
- No email needed
In the source's own words
“As between the parties, (i) Customer owns and retains all right, title, and interest in and to all Customer Data, including all intellectual property rights therein, and (ii) ServiceTitan owns and retains all right, title, and interest in and to Aggregate Data, AI Tools, Proprietary Derivatives, and Usage Data, including all intellectual property rights therein.”
Where it was read
Also read from the same source
- Eight booking and field-service systems' terms leave the records with the business, but several take a perpetual licence, own the aggregate and train their own AI
- ServiceTitan Terms of Use 10(ii): ServiceTitan may train AI models only to provide the Service to that customer, and will not use Customer Data to train models for any third party (ServiceTitan Terms of Use (last updated 16 September 2026), section 10(ii) (License to Customer Data))
- ServiceTitan Terms of Use 5(e): after termination, on request, ServiceTitan makes commercially reasonable efforts to export Customer Data, and need not keep it more than 60 days (ServiceTitan Terms of Use (last updated 16 September 2026), section 5(e) (Customer Data Export))
- ServiceTitan Terms of Use 10(iv): for a franchisee, the franchisor owns all Customer Data, and the franchisee agrees not to seek a mass export without the franchisor's consent (ServiceTitan Terms of Use (last updated 16 September 2026), section 10(iv) (Franchisee Data))
Figures it counts in
It is shown on its own, not counted into a figure.
Cited in this guide