Records / Laws and rulings

ServiceTitan Terms of Use 10(iv): for a franchisee, the franchisor owns all Customer Data, and the franchisee agrees not to seek a mass export without the franchisor's consent (ServiceTitan Terms of Use (last updated 16 September 2026), section 10(iv) (Franchisee Data))

The one clause in the booking systems read that bars an export outright: a franchisee on ServiceTitan does not own its Customer Data unless its franchise agreement says so, and may not seek a mass export without the franchisor's consent. A franchised trades business cannot offer its records alone.

Dated 1 Nov 2026Source checked 1 Nov 2026Basis: primary text

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In the source's own words
“Except as otherwise provided in your agreement(s) with the applicable franchisor, your franchisor, and not you, owns all Customer Data. ... You agree not to seek any mass export of Customer Data related to your franchise business(es) without the prior consent of the applicable franchisor.”
Also read from the same source
Figures it counts in

It is shown on its own, not counted into a figure.

ServiceTitan Terms of Use 10(iv): for a franchisee, the franchisor owns all Customer… | AIData.Broker