Years of tickets your technicians solved: AI buyers name managed IT providers among the companies they want.

Managed service providers, IT support companies and managed security providers serving small and mid-size businesses: owners, chief executives and service and operations managers.

AIData.Broker represents you in selling it: we value your data against public prices, describe it without your name to every buyer whose published rules it meets, at the same time, and help you negotiate the terms, for holders based in the United States, the United Kingdom and Canada. Our fee is 12% of the first $250,000 a sale pays you, and nothing if no sale closes.

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buyers quoted below on what they want from companies like yours

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kinds of record below that the valuation measures or values

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rights questions to settle before a buyer sees a record

Short answers · figures from the market's records, last reviewed 30 Oct 2026

Can a managed IT service provider sell its help desk tickets to AI companies?

Yes, if its client agreements allow it, with client names, users, passwords and network details taken out first. Scale AI names managed IT services among its industries of interest, and HUMXN Research Labs asks for help desk tickets with how each was resolved and how long it took. Clients whose agreements forbid it, and medical clients under a business associate agreement, stay out. AIData.Broker values a managed IT provider's records for free and, where buyers' published rules fit, runs the sale for it, its fee due only if a sale closes.

What companies like yours hold

What you typically have, where it sits, and whether the valuation can measure or value it. Buyers price what exists together, over how many years, and how well it links.

  • Service tickets
    Where it sits, and what the evidence shows
    ConnectWise, Autotask, HaloPSA or Kaseya: every ticket with the technician's notes, the time spent, the escalation and how it was resolved.
    How the valuation reads it
    Measured from your tickets exportCounted with tickets and projects
  • Documentation and runbooks
    Where it sits, and what the evidence shows
    IT Glue, Hudu or a wiki: client environments, procedures and runbooks, with their revisions.
    How the valuation reads it
    Measured from your documents exportCounted with documents and knowledge
  • Scripts and automations
    Where it sits, and what the evidence shows
    The scripts your team wrote in the RMM (NinjaOne, Datto, N-able) and the alerts they answer.
    How the valuation reads it
    Measured from your code history exportCounted with code with its history
  • Projects
    Where it sits, and what the evidence shows
    Migrations, onboardings and rollouts, with their plans, tasks and what went wrong.
    How the valuation reads it
    Measured from your documents exportCounted with documents and knowledge
  • Email and chat with clients
    Where it sits, and what the evidence shows
    Years of requests, approvals and incident updates.
    How the valuation reads it
    Measured from your email exportCounted with conversations
  • Quotes, agreements and billing
    Where it sits, and what the evidence shows
    Proposals, managed service agreements, invoices and the hours behind them.
    How the valuation reads it
    Measured from your finance records exportCounted with finance records

What buyers say they want from companies like you

In their own words, from their own pages or from reporting on what they bought. Each opens its source.

  • “Industries of interest Software & Technology Software & Internet Telecommunications Managed IT Services (MSP)”
    Scale AIIts own page, 31 Oct 2026
  • “Customer support Helpdesk tickets, chats and escalations, with how each was resolved and how long it took.”
    HUMXN Research LabsIts own page, 31 Oct 2026
  • “Business platforms Records behind IT, HR, and operations tickets, workflows, and approvals”
    TroveoIts own page, 31 Oct 2026
  • “Salesforce or HubSpot CRM, service histories, support tickets, and the record of how requests and issues got resolved.”
    NyneIts own page, 31 Oct 2026
  • “Customer support Support documentation, ticket workflows, QA processes, customer operations, and knowledge management”
    micro1Its own page, 31 Oct 2026

What raises the value

  • Tickets with the technician's notes and the resolution, not only a status.
  • A ticket that links to the alert that raised it, the document used and the change that fixed it.
  • Several years in the same PSA, across many clients, technicians and kinds of problem.
  • Runbooks and procedures your team wrote, with their revision history.
  • Projects that kept their plan beside what actually happened.

What lowers the value

  • Alert tickets opened and closed by a tool, with no person's note.
  • Documentation copied from vendors' knowledge bases.
  • Tickets from clients whose agreements forbid it, or that hold regulated data.

A line that quotes a buyer names it. The others are our checklist, drawn from the factors buyers state in general: no buyer publishes how much each one moves a price. How often each factor matters across 156 kinds of data.

The rights to settle first

These stop a sale more often than price does. Each can be settled before any buyer sees a record.

The full rights checklist
  • Your client agreements decide first: many make what you learn about a client's systems confidential. Read them, and leave out the clients whose agreements forbid it.
  • If you serve medical practices, you probably signed business associate agreements: their tickets and documents may hold patient information that the agreement lets you use only for that client. Leave those clients out.
  • Passwords, keys and network details run through documentation and tickets. They come out before anything leaves; the valuation counts keys and tokens before anything is sent.
  • End users' names and email addresses in tickets come out.
  • Export access is not a licence: "Your ability to export a record does not by itself establish permission to license it" (Nyne).

What is already on offer from companies like you

Read this morning from the brokers' and marketplaces' own catalogues. A buyer compares your records with these; settled rights, more years and more linked systems are what set one apart.

Every lot on offer

37

lots on offer like yours

5 years

of history in the middle of them

10 of 33

say the rights are settled

What holders like you ask

Our tickets are about our clients' systems. Are they ours to license?
They are your company's records of your own work, but your client agreements decide what you may do with what you learned about each client. Read them; leave out the clients whose agreements forbid it; and take out client names, users and anything that identifies a network. The record of the problem and how your technician solved it is what a buyer pays for.
We serve medical practices. Can we include them?
Usually not. A business associate agreement lets you use patient information only to serve that client, and tickets and documents for a practice can hold it. Leave those clients out; the rest of the record can still be valued.
Most of our tickets come from monitoring alerts. Does that count?
Less than the rest. The valuation counts records written by tools and systems apart from those people wrote, and values what is left: tickets with a technician's notes and a resolution.
Are we big enough?
Of the 27 buyers on our board that take company records, 6 publish a minimum head count, from 10 to 40 people. The rest publish none, and SuperAnnotate says "Any industry qualifies. What matters is that the records are specific to your field and hard to source anywhere else."

In this topic

What sells

  1. Start hereWhich data do AI labs want, and who holds it?Each kind of data the market prices, the businesses that hold it, what labs are asking for now and what they turn away.
  2. GuideWhat Are RL Environments? Who Builds, Buys and Prices ThemAn RL environment is a sandbox where an AI agent attempts tasks with tools and a verifier scores each try. Who builds them, who buys them and what they cost.
  3. GuideHow to Sell Your Videos for AI Training: Prices and BuyersAI companies pay to license your videos for training, by the hour or the minute. What each buyer pays, which footage sells, and the rights every frame needs.
  4. GuideSelling audio and speech recordings for AI trainingWhat AI companies pay for call recordings, podcasts, radio, meeting audio and voice data, why archive audio sells cheapest, and the recording-consent law state by state.
  5. GuideSelling photos and image archives for AI trainingWho buys photos for AI training, what stock agencies pay contributors (shares and bonuses, not prices), what image archives sell for, consent and releases agency by agency, and how to prepare a library for a sale.
  6. GuideSelling your company's Slack data for AI training: what the export allows and who buys itYes, a company can license its Slack history to AI buyers. What Slack's export and API terms allow on each plan, whose messages are inside, what buyers pay and the steps.
  7. GuideSelling company documents and shared drives for AI trainingYes, a company can license its documents, wikis and shared drives to AI buyers. Which documents they pay for, what Google Workspace, Microsoft 365, Confluence and Notion let you export, who owns the files, and the steps.
  8. GuideSelling customer support tickets and chats for AI trainingOften yes, after three checks: your customer contracts and privacy notice, your help desk's export terms, and removing personal data. What buyers want in a ticket, what records with tickets fetch, and the steps.
  9. GuideSelling a company's email archive for AI training: exports, consent and priceYes, a company can license its own email to AI buyers. How Google Workspace and Microsoft 365 let you export a whole organisation's mail, the deadlines when a subscription lapses, the law on staff and customer messages, and what buyers pay.
  10. GuideSelling CRM data for AI training: Salesforce and HubSpot records, consent and priceA company can license its CRM history to AI buyers, but CRM records are customer data first. What buyers value in Salesforce and HubSpot, how each lets you export, why the contact list usually stays out, and what CRM history fetches.
  11. GuideSelling meeting recordings and transcripts for AI trainingCan a company license its Zoom, Google Meet or Teams recordings and notetaker transcripts to AI buyers? Recording consent state by state, what Zoom's terms allow, what meeting audio and transcripts fetch, and the steps.
  12. GuideSelling accounting and finance records for AI training: QuickBooks, Xero and NetSuiteA company can license its accounting history to AI buyers, but finance records carry customers', suppliers' and lenders' confidential terms and staff payroll. What buyers value in QuickBooks, Xero and NetSuite books, how each lets you export, what has to come out, and what finance records fetch.
  13. GuideSelling Jira and Linear issue history for AI trainingYes, a company can license its Jira or Linear issue history to AI buyers. It is valued when each issue links to the code that closed it. What each export keeps, what buyers ask for, and what it fetches.
  14. GuideSelling design files and product history for AI training: Figma and beyondYes, a company can license its Figma files and design history to AI buyers. What buyers value, what Figma lets you export, client work, fonts and other assets that are not yours, who owns the designs, and the steps.
  15. GuideSelling IT service desk records for AI training: ServiceNow tickets, runbooks and incidentsOften yes. IT tickets, incidents and runbooks teach agents to resolve real problems, once credentials, hostnames and people are removed. What ServiceNow and Jira Service Management let you export, what buyers ask for, and what the records fetch.
  16. GuideSelling Books to AI Companies: Prices, Deals and Who Gets PaidAI companies license books by the title, mostly from publishers' backlists. What deals paid per book, how much reaches the author, and how to sell a catalogue.
  17. GuideSelling Game Code and Game Data to AI CompaniesAI companies license game studios' code with its history and gameplay recorded with the player's inputs. Who buys, what studios are offered, and what you may not sell.
  18. GuideSelling a company's paper archive for AI trainingYes, a paper archive can be licensed to AI buyers once it is scanned into searchable text. What scanning costs, what text fetches, who owns old records, and the steps.
  19. GuideSelling robot and first-person video data for AI trainingRobotics companies pay for first-person video and teleoperation data, mostly recorded to their spec. What each kind pays, why bulk footage collapsed, consent, and the steps.
  20. GuideSelling sales call recordings and sales emails for AI trainingYes, if each call was lawfully recorded and the prospects come out. Who buys sales calls and sales emails, what they fetch, and the consent and AI-agent rules.
  21. GuideSelling CAD files and engineering drawings for AI trainingYes, if the company owns the designs and export rules allow it. Who buys CAD files and drawings for AI training, what they pay, and what to check first.
  22. GuideCan You Sell AI-Generated or AI-Assisted Data for AI Training?Rarely if a model made it: buyers screen generated data out. Work people made with AI tools still sells when you can show which parts a model wrote.
  23. GuideAI Content Licensing: How Publishers Get Paid, and How MuchAI companies license content to train models or to ground answers. What publishers have been paid, which platforms pay per use, and how to choose a route.
  24. PageWhere data comes fromWho holds each kind of data, how much exists and how it reaches buyers.
  25. RegisterCompanies closingCompanies closing, sold or gone dark, and the records they leave.

See what your tickets, runbooks and scripts show, measured on your own computer. Only the counts leave it.

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