Records / Laws and rulings

Illinois eavesdropping exemption for telemarketing and opinion-research calls, no divulging to third parties (720 ILCS 5/14-3(j))

Illinois lets telemarketing and opinion-research firms record calls on one party's consent for quality control, staff training and internal research, but forbids divulging anything obtained under this exemption to any third party. A licence of such recordings to an AI buyer would divulge them, so they need the all-party basis instead.

Dated 19 Oct 2026Source checked 19 Oct 2026Basis: primary text

In the source's own words
“(j) The use of a telephone monitoring device by either (1) a corporation or other business entity engaged in marketing or opinion research or (2) a corporation or other business entity engaged in telephone solicitation, ... to record or listen to oral telephone solicitation conversations or marketing or opinion research conversations by an employee of the corporation or other business entity when: (i) the monitoring is used for the purpose of service quality control of marketing or opinion research or telephone solicitation, the education or training of employees or contractors engaged in marketing or opinion research or telephone solicitation, or internal research related to marketing or opinion research or telephone solicitation; and (ii) the monitoring is used with the consent of at least one person who is an active party to the marketing or opinion research conversation or telephone solicitation conversation being monitored. No communication or conversation or any part, portion, or aspect of the communication or conversation made, acquired, or obtained, directly or indirectly, under this exemption (j), may be, directly or indirectly, furnished to any law enforcement officer, agency, or official for any purpose or used in any inquiry or investigation, or used, directly or indirectly, in any administrative, judicial, or other proceeding, or divulged to any third party.”
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